An independent mortgage broker and real-estate professional
Delivered and ongoing
- Problem
- The inbox decided what got attention, follow-ups depended on memory, and client touchpoints like birthdays and home anniversaries were done by hand.
- What we did
- Built AI email triage that sorts incoming mail into six folders by deal stage and sender type, plus automated touchpoints for birthdays, home anniversaries, market updates and seasonal notes, connected to the client's contact system.
- Where it stands
- Email triage is live. The touchpoint automations are nearly done.